Refund policy

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We want you to love your order. If something’s not right, here’s how we can help.

Eligibility for Returns

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, unworn, and in their original packaging.

  • The following items cannot be returned: digital downloads, gift cards, and items marked “final sale.”

How to Return an Item

  1. Contact us at [your email address] with your order number and reason for return.

  2. We’ll provide instructions for sending the item back.

  3. Ship the item to the return address provided.

Return Shipping Costs

  • Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.

  • We recommend using a tracked shipping method, as we cannot guarantee we’ll receive your return.

Refunds

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

Exchanges

  • Exchanges are subject to stock availability. Please email us first to confirm.

Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, we’ll replace or refund it at no extra cost to you.

Your Rights Under Australian Law
This policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.